At Dori Flowers India, we strive to deliver fresh, beautiful floral arrangements to your doorstep. Because our products are fresh and perishable, we have specific guidelines regarding delivery times, cancellations, and returns to ensure the best possible experience.

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Shipping & Delivery Guidelines

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Delivery Areas: We currently deliver in all corners of Bengaluru, Karnataka. Outside of Bengaluru, (Service Unavailable)

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Same-Day Delivery: Yes we do same day delivery of all our orders. 

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Midnight Delivery: Yes we do provide midnight delivery. Our deliveries are 24/7 Available. 

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Operational Days : Monday To Friday (We accept orders For Sunday, if there is any order made on Friday During Working Hours)

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Delivery Attempt Conditions

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Flowers are perishable, so our delivery partners will make only one delivery attempt. Your order will be considered "delivered" and no refund will be issued in the following cases:

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The recipient is not available at the address provided.

The delivery address provided is incorrect or incomplete.

The premises/gates are locked, or the recipient refuses to accept the delivery.

The recipient’s phone number is unreachable or switched off at the time of delivery.

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Order Substitutions

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Flowers are seasonal products, and specific varieties or colors may occasionally be unavailable due to regional supply shortages.

 

In such cases, our expert florists reserve the right to substitute flowers, vases, or baskets with items of equal or greater value.

 

We promise that the overall style, theme, and color palette of your arrangement will closely match your selection.

 

Cancellations

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Standard Orders: If you need to cancel or change your order, please notify us at least [e.g., 24 hours] prior to the scheduled delivery time. We will process a full refund to your original payment method.

Same-Day & Festival Orders: Orders scheduled for same-day delivery or placed during peak festival seasons (like Valentine's Day, Mother's Day, Rakhi, or Diwali) cannot be cancelled once they are placed, as the flowers are cut and prepared immediately.

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Returns & Refunds

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Due to the perishable nature of fresh flowers, we do not accept physical returns. However, your satisfaction is our top priority.

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Damaged or Defective Items

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If you receive flowers that are damaged, wilted, or drastically different from what you ordered, please contact us immediately. You must report the issue within time of delivery with the delivery executive photo & confirmation by the delivery agent must be provided. Because flowers degrade quickly without water, we cannot address complaints made after this window.

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Proof

 

Please email or WhatsApp us a clear photograph of the delivered arrangement along with your Order ID.

Resolution: If the complaint is valid, we will happily arrange for a free replacement delivery or issue a full/partial refund depending on the situation. Approved refunds will be credited back to your original payment mode within 5-7 business days.

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Contact Our Support Team

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If you have any questions about your delivery, need to modify an order, or want to raise a concern, reach out to us right away.

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Support Team : Team@doriflowersindia.com

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